Billing and Payments

View your plan and monthly cost >

Sign in to your Account and select My services to see your Agrorbit plan and billing history.

You can compare plans and pricing and change your plan at any time.

Understand your billing date >

As a member, you are automatically charged once a month or once a year on the date you signed up. Your Agrorbit subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.

• Your billing date may be one day earlier due to time zone differences.
• If the day of your billing date does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead.
• If you pay for Agrorbit through a third party, your Agrorbit billing date may vary from your provider’s billing date.

Update your payment information >

Sign in to your Account and select My Services. Some payment options will direct you to their website to complete the update process.

If you would like to change how you pay for Agrorbit, we have several payment options.

Print your Agrorbit invoice >

• 1.  Sign in to your Account.
• 2.  Select My Services, select Payment info.
• 3. Click on the date of the charge you wish to view. The link will open a printable invoice page for that specific charge. If you prefer to print all the charges within the last year, you can print the Payment info page.
• 4. Find answers to questions about taxes listed on your Agrorbit invoice.
• 5. You can view your Agrorbit billing information for up to one year. If you need billing information older than one year, please contact your financial institution.

Resolve payment issues

If there is a problem with your payment method, here are some of the most common causes with suggestions to resolve the issue.

Payment method was declined >

If the bank or financial institution declined the charge:

• Check that your payment information such as postal code,
  security code, expiration date are correct.
  • If not, sign in to your Account and select Manage payment info. You can also try a different payment method.
  • If everything is correct, you can retry your payment.
• If you’re still having trouble, make sure your payment method supports e-commerce transactions.

Payment method is not accepted >

There are many options to pay for Agrorbit including credit or debit cards, and third parties. If one of our accepted payment methods is not working, please contact us for help.

Account canceled unexpectedly >

If you are billed through a third party or have a package that includes Agrorbit, your account could be canceled for a number of reasons.

• There is an issue with your payment.
  • Third-party: Sign in to your third-party account to resolve the payment issue, then rejoin Agrorbit.
  • If you can’t rejoin through the third party, you can rejoin on agroribt.com and add a different payment method.
  • Package: Sign in to your package account to resolve the payment issue, then relink your Agrorbit account.
• You paused or canceled a package that includes Agrorbit and there is no other payment method on file.
  • If your package is still active, then relink your Agrorbit account.
  • If you canceled your package, sign in to your Agrorbit account and add a new payment method.

Price is higher than expected >

There are a few reasons you may be seeing a charge that is more than you expected.

• Taxes – Depending on where you live, you may be charged taxes in addition to your subscription price.
• Fees – In some countries, card companies may charge an extra fee for cross-border transactions. Some countries may change the currency to USD even though we charge in local currency.
• Plan changes – If you or someone in your household upgraded your Agrorbit plan, your bill will reflect the upgraded plan price.

Charged earlier than expected >

If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you’ll be billed on the last day of that month instead.

If you recently changed your billing date and within the same month there is a price change or you upgrade your plan, you could be charged earlier than expected.

Multiple or unauthorized charges >

As an Agrorbit member, you are charged once a month or once a year on the date you signed up.

When you start your Agrorbit account or change your payment method, you may see an authorization request that appears as a pending transaction on your statement. Authorizations are not charges, but may affect your available balance until your bank releases the funds in a few days.

If the authorization request consumed the available balance on your account, then we will be unable to process the Agrorbit charge. If this happens, you will need to add funds to your account or use a different payment method.

If you are seeing multiple charges or charges that you believe to be unauthorized from Agrorbit, come in contact with us.